Human resources are the essence of tourism and hospitality, contributing decisively to the innovation, differentiation, personalization and authenticity of services.

People and hospitality are one of the distinguishing factors that add value to tourism in the opinion of those who visit us.

To maintain competitiveness and attractiveness, we need to respond to a set of challenges that we encounter:
– How to integrate new migrant communities into companies and the country?
– Will artificial intelligence solutions such as bots and virtual assistants replace humans in the tourism sector?
– Does the marked seasonality continue to have an impact on work models using fixed-term contracts or temporary work solutions?
– Is remote work an opportunity or a constraint?
– What training and career progression models can we adopt to attract human resources?

The Department of Tourism and Hospitality of the Autonomous University is organizing a conference on September 23rd between 2:30 pm and 5:00 pm in Auditorium 1 of the Autonomous University of Lisbon, where it will seek to answer these and other questions.

The conference will consist of two panels with the presence of experts in the tourism sector who will seek to show their vision for these and other challenges.

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